They should know that trade is no obligation to return the money after the purchase. We accept returns with fertilizer, which is a widespread practice in the business as a service, to ensure the customer can return an item for no apparent reason and consider it as an additional value to promote sales.
The shipping and forwarding in the event of removal, through no fault of us, borne by the customer.
As general information to consumers only in cases listed in the contract or in advertising trade exists an obligation to return the money, by a merchant.
In the event that the product is defective or poor condition, the merchant is obligated to return the same replacing it with another of the same characteristics or to refund the amount already paid.
For returns is mandatory in-store presentation of the ticket purchase. The deadline for acceptance of returns is 15 days of the ticket or the receipt of the order. The repayment will be carried out by the same means that the payment was made.